Three, four years ago WallyWorld here installed "self checkout" stations in docks one through four. Shopping there this winter I note that they are gone and registers are manned by real people now. Good. Enough with the nonsense, already.
This is related to the hiring of enough people to take "your call (which) is important to us" that Pat Sajak and I were on about a few days ago. And yes, I did just finish (is snapping shut the phone the modern-day equivalent of banging down the receiver?) a very unsatisfying automated phone experience.